Refund policy

We want you to be happy with your purchase.
Return window: You can request a return within 7 days of receiving your order.
Conditions: The item must be unused and in its original condition and packaging.
Damaged or wrong item: If your item arrives damaged or incorrect, contact us within 48 hours with a photo. We will replace it or refund you at no extra cost.
How to return: Email brightbox.shop5@gmail.com or call/WhatsApp 03417921144 with your order number.
Refunds: Approved refunds are processed within 5 to 7 working days after we receive the item.
Non-returnable: Items that are used, written in, or damaged by the customer